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Frequently Asked Questions

My Old Password Has More than Four Digits (iPhone)
If your old password has four digits, enter only the numeric portion of your pas... more
Using New Photo Folders (iPhone)
All photos must first be in the “Private Camera Roll” before they can be moved i... more
How To Enter The App (Android)
To enter the app: 1. Clear all numbers from the calculator. 2. Enter your pass... more
I Forgot My Password (Android)
To enter the app, enter your pass code followed by the % button. Try every possi... more
I Forgot My Password (iPhone)
To reset your password enter "four, three, five, seven" (4357) This feature will... more
Touch ID (Android)
If you are using an Android device with a fingerprint reader, and are using Andr... more
Lost Password & No Recovery Phone Number
Unfortunately, if you haven’t setup your Recovery Phone Number, we can’t reset y... more
I Didn't See Setup Instructions
It's possible that the app was not properly installed, which sometimes happens w... more
Setup Instructions
1. Select a passcode and press the % button to continue. 2. Once setup, enter ... more
How do I Enter a Recovery Phone Number
If you have setup your passcode without entering a Password Recovery Number, ent... more
Delete Videos
To delete videos: 1. Tap "Gallery". 2. Tap "Videos". 3. Find the video that y... more
Unhide Images
To Unhide an Image follow these steps: 1. Select "Gallery". 2. Select "Private... more
Transfering Photos & Videos Into The App (Android)
To transfer photos & videos on your device into the app, follow these steps: ... more
Transfering Photos & Videos Into The App (iPhone)
To transfer photos & videos on your device into the app, follow these steps: ... more
Pro Version Did Not Upgrade (Ver.1.7 and Older)
(This issue has been resolved since version 1.8. If you are experiencing this is... more
Request a New Feature
First of all, thanks for caring enough to send us your suggestions! We love hear... more
Report a Bug
As with any software, bugs happen. Should you ever need to report a bug to us, h... more
Running Slowly (iPhone)
Your phone may be running slowly because you may have too many apps running in t... more
Troubleshooting Device Issues
If you're having weird performance issues while using the app, and you don't see... more
Deleting The App
If I delete the app, can I recover my data? ​Before deleting the app you must f... more