As with any software, bugs happen. Should you ever need to report a bug to us, here are a few tips on how you can help us help you most effectively.
How to Contact Us
You can submit your bug reports via email by sending a message directly to support@akashasoft.net.
Submitting Bugs
There are a few things you can do that will help us tremendously when responding to your bug reports.
1. Tell us it's a bug in the Subject.
It's a little thing, but it helps us spot these tickets in the queue.
2. Include a detailed description of the bug, along with the steps to reproduce it, and what your expectation is for the correct behavior.
In almost all cases, we will need to take a look at an example of the bug you're reporting in order to understand the problem. Sending examples up front saves us a lot of time when researching your bugs.
3. Include the following info.
- Make and model of your device.
- Exact version of your operating system.
- App version (Free or Pro).
- Approximately how long have you been using the app on this device.