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Report a Bug

As with any software, bugs happen. Should you ever need to report a bug to us, here are a few tips on how you can help us help you most effectively. 

How to Contact Us

You can submit your bug reports via email by sending a message directly to support@akashasoft.net.

Submitting Bugs

There are a few things you can do that will help us tremendously when responding to your bug reports. 

1. Tell us it's a bug in the Subject.

It's a little thing, but it helps us spot these tickets in the queue.

2. Include a detailed description of the bug, along with the steps to reproduce it, and what your expectation is for the correct behavior.

In almost all cases, we will need to take a look at an example of the bug you're reporting in order to understand the problem. Sending examples up front saves us a lot of time when researching your bugs.
 
3. Include the following info.
  • Make and model of your device.
  • Exact version of your operating system.
  • App version (Free or Pro).
  • Approximately how long have you been using the app on this device.