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Reset Your Password (Android)

 

Password Reset Using your Fingerprint (Android devices only)

If you are using an Android device with a fingerprint reader, and are using Android 4.4 or higher, you can also reset you password by following these steps (You must first have an existing fingerprint profile on your device):

1. Tap the app icon.

2. Clear all numbers from the calculator.

3. Enter dot, Eight, Three, Five, Seven, followed by the % button (.8357%)

4. After aprox. ten seconds you will see the message “Scan your finger”.

5. Place your finger on the fingerprint reader.

6. After successful ID verification you will see instructions to create a new password.

 

Password Reset Using your Recovery Code (Android devices only)

2. If you’re using a device that does not have a fingerprint scanner, or your fingerprint scanner is not working, you can reset your password by using the "Recovery Phone Number" code that you entered during the initial setup.  (This feature will only work if you previously set it up by entering a "Recovery Number" during the download process, or by going to the "Settings" tab inside the app.)

To use your recovery code to reset your password:

1. Tap the app icon.

2. Clear all numbers from the calculator.

3. Enter dot, Four, Three, Five, Seven, followed by the % button (.4357%)

4. Enter your recovery code in the pop-up window,

5. Tap "OK", and you’ll see instructions to reset your password.”

 

In addition to this FAQ, See our Android support videos: